Return or exchanged conditions for products with quality problem
About return: Items that can be returned/refunded within 30 days of receiving must follow the criteria as below:
-Faulty items damaged/broken, or soiled upon arrival.
-Items received in the incorrect size/color (refers to inconsistent with the size and color when you placed the order)
We will not accept returns in the following conditions:
Washed, worn, used, or misused items.
Notice: Slight color difference should be acceptable due to the light and screen.
The following items cannot be returned or exchanged: swimwear, underwear on sale
About exchange: Items with the quality problem can be exchanged within 30 days of receiving. (the customer just needs to make up for the shipping fee.)
If it goes beyond 30 days, the customer needs to contact and negotiated with our customer service to determine whether it can be resent. If we agree to resend, the customer needs to pay a certain resend fee. (the resend fee consist of a resending charge and shipping fee.)
Warm tips: Please check the item(s) in time after receiving the parcel, and contact us within 30 days of receiving if you come across a quality problem. In the meantime, please describe which item(s) you like to return or exchange and the reason for your return and exchange. Attach picture(s) for quality problems.
Exchange conditions for products with non-quality problems
Non- quality problems include: the wrong size you choose, style not like, etc.
Exchange process: the customer needs to negotiate with our customer service to determine whether it can be resent and the corresponding resend fee( the resend fee consist of the handling fee and shipping fee.)
Warm tips: To avoid the unnecessary trouble of exchanging, we suggest that every customer confirm the size and style carefully before placing the order.
TAKE SUGGESTIONS
- Professional suggestions will be offered. And our service team will provide you with detailed instructions.
RETURNS THE GOODS
- Put the item(s) in the original packaging and send it through the local post office.
REFUND OR EXCHANGED
- Once we receive your package, we will immediately process the refund or exchange based on our return conditions.
-Returned items must be in unused condition with the original packaging. We do not accept returned items that have been worn, damaged, washed, or altered in any way.
-We do not accept returned items sent back directly without our Return Staff assessment or go signal. Make sure to check returns with our staff first.
-Once the returned merchandise is received your money will be refunded back to you. acgnstl cannot refund, reimburse, cover, or otherwise be responsible for any fees not paid to acgnstl includes any customs taxes or VAT as well as any return shipping costs you.
Please contact our Customer service at [email protected] to get the return address.